FAQ

Access

Can I access the unit at any time?

Access is 24hours 7 days for customers with their individual unit, own access code and padlock.  Otherwise, we will require at least 2 days notice to arrange an appointment.

Can I use electric appliances in my storage?

No, there are no sockets within the storage.

I've forgotten my PIN entry code, what do I do?

As this information is security sensitive you will need to call us on +357 70007770.

What are your opening / access times?

We are open Monday to Friday 9am to 5pm (Summer time upto 7pm), weekends by appointment only.

Are children allowed in the store?

Children are allowed in store as long as they are supervised at all times by an adult.

Discount

Can I get a discount if I pay in advance for long-term storage?

You can prepay for any length of time over 24 weeks (6 months) and up to 2 years in one go. This will give you a 5% discount off your storage costs.

Do you offer a student discount?

Yes, we offer student specific discount but please check with us beforehand.  We reserve the right to remove any discount without prior notification.

Do you offer a recommend a friend discount?

Yes. If you recommend someone that we have not already been in conversation with and they store with us for a minimum of 4 weeks, you can receive a discount, subject to terms and conditions.

General

Can I see a video of a store?

Yes you can.  We have created a short video to give you a tour of the store if you don’t have time to pop in to see us in person. Please click here https://youtu.be/REVkKJ9wHS4

Do my items have to be stored in boxes?

No. The items just need to be stored securely. Boxes though help in storing items in a more organized manner.

Do you do credit checks?

No. This is why we ask you to pay in advance.

Insurance

Do I have to take out insurance for contents?

Yes, You can take out your own insurance but it must cover goods being placed in self-storage. Not all household insurances will cover you whilst your possessions are in a self storage facility, so please check the terms of your insurance and provide us with proof of your cover, which must state that it covers goods stored in a self storage facility, and name the store you are storing at and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.

Does the quote price include insurance?

No. Because insurance is dependent on the full new replacement value of what you store and we do not know what you intend to store at quote stage, it is impossible for us to include insurance within your quote.

How much is insurance?

This depends on the full new replacement value of your goods if you had to buy them again today. Please contact your own insurance agent for a quote.

Why do I need insurance?

Just like living in an apartment where usually the building insurance is covered by a third party, you still need to have contents insurance. Self-storage works the same way. Your insurance is to cover your possessions.

Move In

Can I move in today?

Yes. If we have the availability and you have the correct ID, you can move in as quickly as today, provided it is during our opening hours.  You will need to call us to reserve today. Please give us a call at our Customer Support Centre on +357 7000 7770 and if you can get to the store today with the correct ID at least one hour before we close, to come and sign the licence agreement, you can move in today.

Can I use my own lock?

Yes. However they need to fit onto our door locks. If you are bringing your own padlock please check with the store that it is suitable for use.

Do I have to be there on moving in day?

Yes. You need to sign the Customer Licence agreement before you can access the room. You can come and do this before your removal people turn up so that the room is “yours” and available when they get to the store. Your payments will start from the date you sign the Customer Licence, so please bear this in mind.

Do I need to be on site when the removal company deliver the goods?

No. However we recommend that you get your removal company contact us beforehand.  This way, if there is any problem with the access code they can speak to our staff for help. Our staff will only discuss your store details with people named by you. You will need to have already signed the Customer Licence and commenced your first payment in order to allow them access without you being present.

Do you help people move in or out?

It is the customers responsibility for any movement of belongings whether this be moving in or out.

How old do you have to be to hire a storage room?

You need to be 18 years of age to rent a storage space.

What identity documents do I need to bring for verification?

An official document with your photograph such as a driving licence or passport.

What if I have reserved my room, but my dates change? Can I change my move in date?

This isn’t a problem, just let us know your new move in date and we’ll change it.

What time do I need to be there to move in?

We recommend you get to the store at least half an hour before we close to ensure all paperwork is completed and you have moved in before our store reception closes.

Opening Hours

Are your stores open at weekends?

Yes. Our stores are open both Saturday and Sunday by appointment only.

Can I access the unit at any time?

Access is during our opening hours for customers with their own access code and padlock.  Otherwise, we will require at least 2 days notice to arrange an appointment.

What are your opening / access times?

We are open Monday to Friday 9am to 5pm (Summer time up to 7pm), weekends by appointment.

 

Paperwork

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Can I do all the paperwork online?

Almost, but not yet. We are constantly working to add more of the required paperwork to our check-in online facility. Unfortunately, you still need to sign the Customer Licence agreement when you get to the store before you can move in.  This process should take between 5 – 10 minutes.

Can I set up storage before I need it but pay from when I move in?

Yes. You can reserve up to 4 weeks in advance at some stores, and up to 8 weeks in advance at others. This will be made clear when you make your reservation or phone for clarification.  Reserving is free of charge and quick and simple to do.  Once you have reserved your room, you will pay for your security reservation deposit. Your monthly charges will then commence from the date as stated on agreement.

Can someone else sign the contract on my behalf?

You should sign the contract yourself. However if you are unable to be at the store on the day your goods are arriving you can nominate someone else to act on your behalf. You will need to provide a signed letter confirming you authorise the person present to act on your behalf and our staff will need to speak with you to run through the terms and conditions of the License. The person present will need to present photographic ID such as a driving licence or passport and proof of address such as a utility bill or bank statement dated within the last 3 months.

You will still be the person named on the License and will retain responsibility for all future payments.

If you are the director or senior manager of an incorporated business, then provided you have supplied a letter authorising a staff member to sign the paperwork on behalf of the company, they will be permitted to act on your behalf.  The letter would need to be on your company headed paper.

Is it necessary to fill out paperwork in person?

Yes. The Customer Licence must be completed in person at the store. You are signing to confirm you have understood the Customer Licence, use and terms of storing with us.

Why is the paperwork necessary?

The Customer License is the legal agreement between you the Licensee and us the Licensor.

Services Offered

Can I allow other people to access my storage?

Yes. You can set up someone to have access to your storage. You need to inform us in writing of their full name(s) and contact tel number(s) so that they are added on the rental agreement.

Are the buildings temperature controlled?

No. None of our stores offer temperature controlled storage.

Can you get rid of the storage items I don’t want?

No. This is not a service we offer. If waste is left on site you will be charged for its removal.

Can you help with van hire?

Yes. We work closely with local removal and van hire companies that we have used before and are happy to recommend. To be put in touch with one of these companies and get a quote, simply our Customer Support Centre on 00357 70007770.

Do you offer a pick up service for the goods being put into storage?

No. We can give you information of recommended removal companies that we use locally, but we do not pick up the items ourselves.  You will need to arrange for the goods to be delivered to your storage room yourself.

What can you Store

Can I carry out any kind of work in or run my business from my storage room?

The storage rooms are ideal for storing and sorting stock as well as archiving but cannot be used to operate machinery or power tools or a business.

Can I use the storage room as a workshop?

No, you cannot use any machinery or perform any kind of mechanical work in the storage rooms.

Is there anything I cannot store?

Yes. You must not store (and you must not allow any other person to store) any of the following in the room:

Food or perishable goods unless approved by us and provided that they are protected from and do not attract vermin;

plants, birds, fish, animals or any other creatures;

combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks;

firearms, weapons, ammunition, explosives or the components thereof;

chemicals, radioactive materials, biological agents; pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature;

any item which emits any fumes, smell or odour;

any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks);

compressed non-flammable gases without our written consent and in accordance with our specific requirements;

any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines;

tyres, asbestos;

or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

Can someone else store items for me / Can I store someone else’s items?

Yes. Provided the goods are included in the insurance inventory and you have been given irrevocable authority to store the goods in your storage room on behalf of the owner. Likewise, you are responsible for allowing anyone else access to your room on your behalf. These persons must be listed amongst the authorised persons on your rental agreement.

Changing Storage

Can I change / transfer to a different store?

It is the customers responsibility for any movement of belongings either in the same store or different store. If would like to transfer to another store, subject to availability at the time, we can help you organise the paper work for a new room and contract. If Van hire / removals companies are required we have a list or recommended companies we can give you the details of.

Can I upsize/downsize my storage space?

Yes. If you find the amount of things you have in storage has changed and you require either a smaller or larger room at any point during your stay, provided we have room availability you can change your room size. You just need to sign a new rental agreement and move your goods from the one room to the other.

If I book the wrong size, can I change it?

Yes. We will show you the room when you come to move in and if it’s not suitable you can change it to any other empty room, subject to availability. If you realise before your scheduled move in day, we can change it over the phone for you and arrange paperwork.

Facilities & Features

Can I have storage items delivered/collected without me being present?

Yes. You can pre-arrange to have a delivery received and stored safely until you can come and retrieve it or arrange to leave your goods.  We need to have written confirmation beforehand.  You do not need to be present for either of these services.

Can I park onsite?

Yes. Free parking is provided outside our facility.

Can you recommend van hire / removal companies?

Yes. Please call us +357 70007770 for details.

Do any of the storage rooms come with shelves?

A very small number of rooms are equipped with shelving. Most stores offer completely empty rooms. You may install your own shelves, subject to terms and conditions.

Do the rooms have lighting?

No lighting is provided.

Is there any damp in the storage?

No. We monitor the stores regularly and have a facilities team that ensure any wear and tear is kept on top of to prevent issues of this nature from occurring.

Is there anyone to help me unload when I arrive at the storage facility?

No. This is not a service we offer.

Is there CCTV in my storage room?

No.

ID

I have no photo ID can I still store with you?

Unfortunately not. We require photographic proof of ID to confirm you are who you say you are for security reasons.

What identity documents do I need to bring for verification?

An official document with your photograph such as a driving licence or passport.

If you are a business customer and are a company director or senior manager, please also provide proof of your position such as a business card or a letter from Companies House. If you are a business customer but are not the company director or senior manager, please provide a letter from the business to confirm that you have the authority to sign the Customer License on behalf of the company.

Why do I need to supply ID?

For security reasons we need to keep a record of all active customers.

Length of Stay

Can I store for a single day?

Our minimum storage term is 30 days. You can move out after just a day, but you will still be paying for the minimum of 30 days storage.  Please inform the store when you move in if you wish to move out before the end of the first 4 week billing period.  We require 7 days notice to move out.  You can give this notice on the day you move in.

How do I extend my rental stay?

Your storage is subject to the terms of the storage agreement you sign with us, so you need to inform us in advance if you wish to stay longer than you had originally thought. You only need to inform us when you want to move out. We ask for 14 days written notice before you move out to avoid any admin charges.

If I have paid up front for long term storage, can I leave early & will I get a refund

Yes you can leave early; there is no refund if you decide to leave early.

Move Out

Can I change / transfer to a different store?

It is the customers responsibility for any movement of belongings either in the same store or different store. If would like to transfer to another store we can help you organise the paper work for a new room and contract. If Van hire / removals companies are required we have a list or recommended companies we can give you the details of.

Can I provide my notice to move out via email?

Yes. Just confirm your full name, email address used on the account (if not emailing from this same email) and room number and the store will accept this as confirmation of your notice to move out.

Do I have to clean my room out?

Yes. We ask that you leave your room in the same condition as you were given it. Clean and clear of any items, with the padlock removed from your door so that we know you have left.

Do I need to give you notice when I move out? And if so, how much?

Yes. You also need to confirm when you have emptied your room. Please leave the room in the same condition as when you began renting it and remove your padlock from the door before leaving the store. If you have given us the required written notice but leave the padlock on the door on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.

Do you help people move in or out?

It is the customers responsibility for any movement of belongings whether this be moving in or out, we also offer free use of pallet trucks and trolleys to make your move easier. If Van hire / removals companies are required we have a list of recommended companies we can give you the details of.

What happens if I don’t give notice?

Your storage rolls over and you will be charged for the next 4 weeks storage when it is due.

Packing Materials

Can I use my own boxes?

Yes. Once you have moved in to one of our rooms, you can use anything you like to store your items within your room provided it is stored securely.

Can I use my own lock?

Yes. However they need to fit onto our door locks. If you are bringing your own padlock please check with the store that it is suitable for use.

Can I rent a padlock?

No. We don’t offer a lock rental service. But you can purchase a padlock from any DIY or other store. We recommend a medium sized, high quality padlock.

Do you sell boxes & packaging materials?

No. You can purchase a variety of cardboard and plastic boxes from local stores such as IKEA, SUPERHOME CENTRE, LEROY MERLIN etc

Do you ship outside of CYPRUS?

No. This is not a service we offer.

Payment

Are there any credit/debit cards you do not accept?

Sorry we do not accept credit cards at the moment.

Are there any hidden costs?

No. We let you know upfront all the costs that will be involved before you move in.

Can a friend pay my bill?

Yes. Once you have moved in and paid your initial invoice you can arrange for someone else to pay your invoices on your behalf should you wish.

Can I pay by cash?

Yes.

Can I pay by cheque?

We only accept business cheques, not personal cheques.  These should be made payable to K D OLYMBIOS ESTATES CO LTD.

Can I pay weekly/monthly?

No. We only accept full payments in advance.  Alternatively, you can pay in advance for longer and if paying for over 24 weeks can benefit from our Pre-payment discount, subject to terms and conditions.

Can we select the payment date?

No. The payment date will be dependent on the date you move into your reserved room. Then it will be every 4 weeks from this date moving forward.

Do I have to pay a deposit?

Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one month’s storage fees. The deposit is fully refundable provided there is no damage to the room after you have vacated.

How much does storage cost?

This depends on how long for and what size room you require. You can get a quote by speaking to our Customer Support Centre on +357 7000 7770.  Our prices start from 50 euros/month.

I haven’t paid my bill, can I access my storage space?

This depends how late you are in paying your bill. We will send you a reminder before your due date and contact you if you have every opportunity to pay before going past your due date. If however you do, we will allow you 10 days to settle your outstanding amount. After this time you will be charged a late fee, your room will also be locked by us and your entry code temporarily disabled until the account is settled. You will be informed in writing when this takes place, as per the terms of your Customer Licence that you signed. We will be in contact to inform you of any further developments if the account remains outstanding.

Do I have to pay a reservation deposit?

Yes. All customers are required to pay a reservation deposit to secure their storage. How much is dependent on the size room you choose. The amount is usually the equivalent of one month’s storage fees (inc. VAT) and the deposit forms part of the total rent.

How much does storage cost?

This depends on how long for and what size room you require. You can get a quote by contacting us on (+357) 70007770. All prices given for quotes are for a monthly cost including VAT. Storage is charged and payable fully in advance. Special payment terms may apply for long-term storage.

What do I need to do when I want to move out?

You can move out at any time during your payment period, you just need to give us 7 days written notice to move out of a storage container. Please leave the room in the same condition as when you began renting it and remove your padlock from the door before leaving the store. If you have given us the required written notice but leave the padlock on the door on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.